Nana Bet Privacy Policy

Nana Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, technical information, and communications needed to provide services, protect accounts, and meet applicable obligations. For questions about Nana Bet personal data or a privacy request, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support, and user communications. It applies to eligible adult users across Ethiopia, including Addis Ababa and other regions, as well as visitors and people contacting support before registration. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing, or deleting that information.

Who We Are

Nana Bet is the betting and gaming brand covered by this policy. Users should check About Us for operator identification and License & Regulation for current regulatory information. Services are intended for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions, and regional restrictions. Verify the current licensing and regulatory status against the competent authority’s latest information; this policy does not establish regulatory approval.

Information We Collect

We limit collection to information needed for lawful operational, security, and regulatory purposes. Depending on your use of Nana Bet, this may include:

• Account data: name, phone number, email, date of birth, username, and password-related security data.
• Verification data: identity documents, age checks, customer due diligence records, and fraud-prevention information. KYC means “Know Your Customer”: checks to establish who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history, and bonus activity.
• Betting and gaming data: bets, odds, results, winnings, live betting activity, Keno activity, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call information, including recordings where applicable and appropriately notified.
• Responsible gaming data: limits, self-exclusion requests, account restrictions, and activity indicators relevant to potential gambling-related harm.

Some information comes directly from you; other information is generated during service use or received from payment and verification providers. Do not send unrelated sensitive information or another person’s documents. Browsing without an account may still generate technical data.

How We Use Personal Data

We process betting account data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. For example, a withdrawal review may compare account-holder information with verification and payment records to check payment authorization.

Information also helps detect unauthorized access, multiple accounts, payment abuse, bonus abuse, and suspicious betting patterns. We use relevant records to investigate disputes, improve website and app performance, maintain games and customer support, and send important service notifications.

Other purposes include responsible betting measures and applicable legal, tax, accounting, anti-money laundering (AML), licensing, and regulatory duties. Marketing communications are sent only where allowed, with consent where required and an available opt-out. Opting out of marketing does not stop essential account, payment, or security notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud, or resolve disputes. Where consent is required, we seek it for the relevant purpose. Consent-based processing may be stopped by withdrawing consent, without undoing earlier lawful processing. The operator’s compliance team should confirm the specific lawful grounds and any required disclosures under the applicable regulatory framework.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect accounts, remember preferences, analyse traffic, improve page performance, and support marketing measurement where allowed. Non-essential technologies should be subject to the choices required by applicable law. Blocking essential cookies may affect login or payment functions. Read the Cookie Policy for further information.

Data Sharing

Nana Bet does not sell personal data as a product. Where necessary, information may be shared with payment processors, identity verification and KYC providers, hosting or cloud providers, analytics and security services, customer support tools, and professional advisers. These third-party service providers are organisations that help deliver or protect our services.

Access should be limited to the information and purpose needed, with appropriate confidentiality and data protection requirements. Information may also be disclosed to regulators, law enforcement, or courts where legally required. A provider’s independent processing, where applicable, may be governed by its own privacy notice.

International Transfers

Some service providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. Users may contact us to ask about relevant transfer arrangements and protections. No particular hosting location or destination country is represented by this policy.

Data Storage and Retention

We keep personal data only for as long as necessary for account operation, legal obligations, financial records, disputes, fraud prevention, responsible gaming, and regulatory requirements. Retention depends on the record type and its purpose, rather than a single period for all information. Account closure does not automatically erase records that must be retained. When no longer needed, information should be securely deleted or anonymised so it no longer identifies you.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Depending on the system and risk, these may include encryption, restricted staff access, secure login controls, monitoring, backups, fraud detection, confidentiality requirements, and incident-handling procedures. Nana Bet data protection requires ongoing review; no online service can promise complete security.

For Nana Bet account security, use a unique password, protect your phone and email, and never disclose passwords or one-time codes to support staff or other people. Use the official Nana Bet login route, avoid shared-device sessions, and report suspected unauthorized access promptly.

Your Privacy Rights

Depending on applicable data protection laws, you may request access to Nana Bet player information, correction, deletion, restriction, objection, or information about processing. Some requests may be limited by legal, financial, security, or regulatory retention duties. We may need proportionate identity checks before disclosing records or changing an account.

1. Step 1: Open Contact Us through the official website and select an available support channel.
2. Step 2: Describe your privacy request and provide enough account information to locate the relevant records. Do not include your password.
3. Step 3: Follow any secure verification instructions. Ask about the response process and applicable timeframe; unresolved concerns may be raised with a competent authority where available under law.

Age Restrictions and Children’s Data

Services are only for eligible adult users. Nana Bet must not knowingly collect personal data from underage users. If a parent, guardian, or user believes underage information was submitted, contact support so the matter can be investigated and appropriate restriction, deletion, or lawful retention steps taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests, and relevant risk indicators may be processed to support responsible gaming and apply platform rules. These records can help maintain restrictions and prevent access inconsistent with a self-exclusion request. Relevant records may need to remain after account closure. Read Responsible Gaming for related controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registering, depositing, claiming a bonus, or requesting a withdrawal, check eligibility, KYC requirements, transaction limits, fees, processing times, and withdrawal procedures.

When comparing website, mobile, and app access, check available functions and verification steps rather than assuming they are identical. Obtain an app or APK only through an operator-confirmed official channel. Prepare only the documents requested through secure instructions, and retain your transaction reference for support. These checks help reduce unnecessary disclosure and payment disputes.

Updates to This Policy

The Nana Bet Privacy Policy may change when services, laws, security practices, or processing activities change. The current version should be available on this page, with appropriate notice of material changes where required. Review it periodically and contact us if you need clarification about Nana Bet privacy or how your information is handled.